SALES ADMINISTRATOR

Responsibilities:

• Record all new sales in tracking system
• Manage booking forms and booking fee tracking
• Verify purchaser details prior to SPA preparation
• Monitor booking expiry and cancellation cases
• Handle unit switching and re-allocation
• Follow up with bankers on loan application status
• Track sales performance by agent and project
• Prepare conversion and performance reports
• Monitor booking-to-SPA conversion rate
• Support sales team with updated unit status
• Coordinate with Sales, Project, Finance, Solicitors, Bankers, and Authorities
• Support internal teams to ensure smooth operations
• Perform any other ad-hoc duties as assigned by management
• Ensure documentation complies with company SOP and housing regulations
• Assist during launches, key handover
• Prepare weekly/monthly sales reports
• Update sales performance tracking
• Maintain database for purchasers, agents, and sales records
• Generate reports for management review
• Respond to purchaser inquiries professionally
• Assist purchasers throughout the sales process
• Handle complaints or escalate issues when necessary
• Provide updates on project progress, documentation, and vacant possession process